Privacy Policy

1. Introduction

WARAVEN TECHNOLOGIES LTD (“Waraven,” “we,” “us,” or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store, share, and protect personal information when you use the Waraven mobile application, website, and related services.

Waraven provides access to groceries, foodstuffs, household essentials, beauty products, medicines where legally permitted, and other everyday necessities, with fulfilment and delivery arrangements depending on the service offered.

By using Waraven, you acknowledge that you have read this Privacy Policy. Where applicable law requires consent for a particular processing activity, we will obtain that consent separately.

2. Information We Collect

We collect information that is necessary to provide and improve our services.

2.1 Personal and Account Information

When you create or manage an account, we may collect:

• Full name.
• Email address.
• Phone number.
• Account credentials and authentication information.
• Account type and relevant account preferences.
• School, campus, hostel, or other delivery-related information where applicable.

2.2 Location and Delivery Information

To fulfil orders, we may collect information such as:

• Delivery address.
• School, campus, hostel, room number, or other delivery instructions.
• Location information that you provide directly.
• Precise device location, if you grant location permission and the relevant feature uses it.

You can manage your device's location permissions through your device settings. Disabling location access may limit features that depend on your location, but you may still be able to enter a delivery address manually where supported.

2.3 Order and Transaction Information

When you place an order, we may collect:

• Products ordered, quantities, prices, and order history.
• Order status, delivery details, and fulfilment records.
• Discounts, vouchers, refunds, and cancellations.
• Payment status, transaction references, and payment method information necessary to process or verify transactions.

Payments may be processed by third-party payment providers. We do not intentionally collect or store full payment card details where payment processing is handled by a third-party provider.

2.4 Communications and Support

When you contact us, we may collect the information you provide in customer support requests, complaints, feedback, emails, or other communications.

2.5 Device and Technical Information

When you use our services, we may collect certain technical information, including:

• Device type, operating system, and application version.
• IP address and basic connection information.
• App activity, diagnostic information, crash reports, and security logs where these features are implemented.
• Notification preferences and delivery status where applicable.

The specific technical information collected depends on the features and technologies used by the version of Waraven you access.

2.6 Information for Regulated Products

Where medicine orders or other regulated products are supported, we may collect information necessary to verify eligibility, fulfil the order, or meet applicable legal requirements.

We will seek any additional consent or legal basis required for processing sensitive personal information, including health-related information, and restrict access to authorised persons who need it for the relevant purpose.

3. How We Use Your Information

Waraven may use your personal information to:

• Create and manage your account.
• Display products and relevant services.
• Process, confirm, and fulfil orders.
• Coordinate shoppers, suppliers, vendors, and delivery personnel.
• Calculate delivery fees and communicate delivery updates.
• Process payments, cancellations, refunds, and transaction verification.
• Respond to enquiries and resolve complaints.
• Send essential account, security, and order-related notifications.
• Administer promotional offers and vouchers.
• Detect and prevent fraud, abuse, and unauthorised access.
• Maintain, troubleshoot, and improve our applications and website.
• Analyse service performance and understand customer needs.
• Comply with applicable laws and lawful regulatory requests.

We will not use personal information for purposes that are incompatible with the purposes described in this policy unless permitted by law or otherwise appropriately authorised.

4. Legal Basis for Processing

Where applicable, we process personal information on one or more of the following grounds:

• Contract: To create your account, fulfil orders, arrange deliveries, and provide requested services.
• Legal obligation: To comply with applicable laws, regulatory requirements, and lawful requests.
• Consent: Where you have given valid consent, including where required for optional permissions or particular processing activities.
• Legitimate interests: To protect our services, prevent fraud, improve operations, and maintain platform security, where these interests do not override your rights.
• Other lawful grounds: Where recognised by applicable data protection legislation.

Where processing is based on consent, you may withdraw that consent, subject to applicable law. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

5. How We Share Your Information

We do not sell your personal information to third parties.

We may share relevant information with the following categories of recipients where necessary and lawful.

5.1 Shoppers and Delivery Personnel

We may share your name, contact information, delivery address, order details, and delivery instructions with authorised shoppers or delivery personnel so they can fulfil and deliver your order.

5.2 Vendors, Stores, Markets, and Suppliers

Where a vendor or supplier is involved in fulfilling an order, we may share the information necessary to identify the order, prepare the requested products, and complete fulfilment.

5.3 Payment Providers

Payment information or transaction references may be shared with payment service providers to process transactions, verify payments, prevent fraud, and facilitate refunds.

5.4 Technology and Service Providers

We may use third-party providers for services such as hosting, databases, authentication, email delivery, push notifications, analytics, customer support, and application monitoring.

These providers may process personal information on our behalf, subject to appropriate contractual, security, and legal requirements.

5.5 Legal and Regulatory Authorities

We may disclose information where required by law, court order, or a valid regulatory request, or where reasonably necessary to establish, exercise, or defend legal claims.

5.6 Business Transfers

If Waraven undergoes a merger, restructuring, acquisition, or transfer of business assets, relevant personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

6. Location Permissions

Waraven may require delivery location information to determine whether an address is serviceable and to coordinate fulfilment.

Where a feature requires access to your device's precise location, the app will request permission as appropriate.

You can deny or withdraw location permission through your device settings. Where possible, you may enter your delivery location manually instead.

We do not claim to continuously track your location unless such functionality is implemented, disclosed, and lawfully authorised.

7. Cookies and Similar Technologies

Our website may use cookies or similar technologies to maintain sessions, remember preferences, improve functionality, analyse usage, and protect against abuse.

The technologies used depend on the features available on the website.

Where required by law, we will obtain consent before using non-essential cookies or similar technologies.

You may manage cookies through your browser settings. Disabling certain cookies may affect website functionality.

8. Data Storage and Security

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, alteration, disclosure, or destruction.

These measures may include access controls, authentication safeguards, encryption where appropriate, secure infrastructure, and monitoring for suspicious activity.

Access to personal information is restricted to authorised individuals and service providers who require it for legitimate purposes.

However, no electronic system or internet transmission can be guaranteed to be completely secure.

If a personal data breach occurs, we will take appropriate steps to investigate, mitigate its effects, and provide notifications to affected individuals or relevant authorities where required by law.

9. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, maintaining accounts, resolving disputes, preventing fraud, and meeting legal or regulatory obligations.

Retention periods may differ depending on the type of information and the purpose for which it was collected.

When information is no longer required, we will take appropriate steps to delete it, anonymise it, or securely dispose of it, subject to applicable legal obligations and legitimate retention requirements.

Deleting your account does not necessarily mean that every record will be immediately deleted where retention is required by law or necessary to resolve outstanding transactions or disputes.

10. Your Privacy Rights

Subject to applicable law, you may have the right to:

• Request access to your personal information.
• Request correction of inaccurate or incomplete information.
• Request deletion of personal information where legally applicable.
• Object to certain processing activities.
• Request restriction of processing in qualifying circumstances.
• Request a copy of your information in a portable format where applicable.
• Withdraw consent where processing relies on consent.
• Lodge a complaint with the relevant data protection authority.

To exercise these rights, contact us using the details in Section 15.

We may need to verify your identity before processing a request. We will respond within the timeframe required by applicable law.

Some requests may be limited where we have a lawful reason to retain or process the relevant information.

11. Children's Privacy

Waraven is not intended for children who are below the minimum age permitted to use the service under applicable law.

We do not knowingly collect personal information from children in circumstances where doing so would be unlawful.

If you believe a child has provided personal information to us unlawfully, please contact us so we can assess the matter and take appropriate action.

Where a service is lawfully made available to a child, any applicable consent, parental authorisation, and additional data protection requirements will be followed.

12. Third-Party Services and Links

Our applications or website may contain links to third-party websites or integrate with external services.

Those third parties may have their own privacy policies and data handling practices.

Waraven is not responsible for the privacy practices of independent third parties, although we will take appropriate steps when selecting and managing service providers that process personal information on our behalf.

We encourage you to review the privacy policies of third-party services you use.

13. Marketing and Notifications

We may send service-related communications concerning account security, orders, payments, delivery, and important changes to our services.

Where permitted by law, we may also send promotional messages about products, discounts, and offers.

You can opt out of promotional communications through the available unsubscribe mechanism or by contacting us. You may also manage push notifications through your device settings.

Opting out of promotional communications will not necessarily stop essential service-related messages.

14. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in our services, technologies, data practices, or legal obligations.

The updated version will be published on our website or in the app, with a revised last-updated date.

Where required by law, we will notify you of material changes or obtain additional consent before implementing changes that require it.

We encourage you to review this policy periodically.

15. Contact Us

For questions, privacy requests, or complaints concerning the handling of your personal information, contact:

WARAVEN TECHNOLOGIES LTD

Website: https://www.waraven.com

Privacy email: info@waraven.com

Registered address: 36 Balogun Kuku Street Aguda Surulere Lagos

If you believe your personal information has been processed in violation of applicable data protection law, you may also contact the relevant Nigerian data protection authority.